Refund policy
YWB · Returns, refunds & warranty
Last updated: October 24, 2026
Test before installation
Please verify the model and inspect and test your screen before installation. Temporarily connect it to check the display and touch functions without bonding, fixing or completing installation. If a fault appears, stop and contact us before installing the part.
One-year limited warranty
YWB provides a one-year commercial warranty for uninstalled screens, measured from delivery. It covers product faults identified during testing before installation. Keep your order details and provide clear photos or a video showing the issue.
Once a screen has been installed, it is no longer eligible for YWB's voluntary warranty, return, exchange or other commercial after-sales coverage. Temporary connection solely for pre-installation testing is not completed installation. This restriction does not remove rights or remedies required by applicable law.
Returns and shipping costs
- Fault found before installation: contact us within the one-year warranty period. For an approved covered claim, YWB pays the return and replacement shipping costs.
- Incorrect item sent by YWB: contact us with your order details and photos. YWB pays the return and replacement shipping costs for a confirmed shipping error.
- Non-quality reasons: we generally do not accept change-of-mind returns, including an incorrect model selected by the buyer, except where applicable law requires otherwise.
- Transit damage: YWB's voluntary warranty does not cover damage occurring during transportation, and we do not voluntarily cover return or replacement shipping for this reason. Keep the packaging and contact us and the carrier promptly with photos so the matter can be reviewed. This does not exclude any seller responsibility imposed by applicable law.
Request approval before returning
Email support@ywbmob.cn with your order number, product model, delivery date and a description of the issue. Please include relevant photos or test video where available. We will review your request and provide the return address and instructions after approval. Do not send a return to the address printed on the parcel without our instructions.
For approved claims, use the shipping arrangements agreed with YWB and package the item securely. Contact us before paying for a return shipment so the shipping costs can be arranged.
Refunds
After review of an eligible claim and inspection where required, we will confirm the applicable replacement or refund arrangement. Approved refunds are returned to the original payment method where available. Bank and payment-provider processing times vary; the refund confirmation will show the amount. Contact us if an approved refund has not appeared.
Your statutory rights
This policy describes YWB's voluntary commercial coverage. It does not limit mandatory cancellation, return, defective-goods or delivery rights under applicable consumer law. Where such rights apply, they take precedence over conflicting restrictions above, and you may contact us to exercise them.
Support: support@ywbmob.cn