Shipping policy
YWB · Shipping & delivery
Last updated: October 24, 2026
Shipping origin and availability
Orders ship from China. Available delivery destinations and shipping charges are shown at checkout. Please enter a complete and accurate delivery address and contact information.
Processing and transit time
Typical transportation time is 15–20 days after dispatch. This is an estimate, not a guaranteed delivery date, and does not include order preparation time. Processing time depends on product availability and the order; please contact support@ywbmob.cn before ordering if you need a confirmed dispatch date.
Customs clearance, local delivery conditions, holidays and carrier disruptions may affect arrival. If your order is delayed beyond the expected delivery window, contact us with your order number so we can review its status. Any mandatory delivery or cancellation rights remain unaffected.
Shipping charges and import taxes
The shipping charge payable to YWB is displayed at checkout. Import duties, import taxes and customs clearance charges are not included in our prices or shipping charges. The recipient is responsible for applicable import charges unless applicable law requires otherwise. Please check local import requirements before ordering.
Tracking and address changes
Shipment notifications and available tracking details are sent to the email address supplied with your order. Tracking may take time to update after the carrier receives a parcel. Contact us promptly if your address is incorrect or tracking shows an unexpected delivery status; changes may not be possible once the parcel has been dispatched.
Incorrect items and transportation damage
If YWB sends the wrong item, contact us with your order details and photos. We cover return and replacement shipping for a confirmed error.
Damage occurring during transportation is excluded from YWB's voluntary commercial warranty. We do not voluntarily cover return or replacement shipping for transit-damage claims. Please retain the parcel, packaging and product, document the damage, and contact us and the carrier promptly for review. This exclusion does not remove any responsibility or remedy required of YWB by applicable law.
Returns
All return requests must first be sent to support@ywbmob.cn. We provide the return address and instructions after approval. Please consult our Return and Refund Policy for the one-year warranty for uninstalled screens, installation restrictions and eligibility.
Contact
support@ywbmob.cn
YWB · ywbmob.com